Key Questions to Ask When Ordering Cleaning Cloth
Help & Frequently Asked Questions
Money Stuff
Shipping Stuff
Other Stuff
Product FAQs
RETURN POLICY
If you are reading this before you order, good for you! It means you aren’t sure what to order. Call 866.724.7787 or email and let us know your needs and questions. We live rags!! We’ll make sure you get the right products so you don’t have to worry about returning anything. We’ve been doing this for a long, long time and we know what will work best for your business. Call 866.724.7787 or email now! Don’t guess.
If you are reading this after you ordered, hey, still call 866.724.7787 or email and talk to us. Let us know why it didn’t work. You may have ordered the wrong rag for your application and we probably have the right thing. We’ll help.
Nitty Gritty Details
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We have very few items that cannot be returned:
- Cleanroom and Critical Cleaning Cloths: Once a package is opened, it cannot be returned.
- You have 30 days from your order date to contact us about a return. Sorry, we won’t accept returns beyond that date.
- We do not refund used or laundered products. ONLY USE/LAUNDER 1 OR 2 ITEMS IF YOU AREN’T SURE (better yet, contact us before you order).
- Returned rags/boxes must be in original, like-new condition.
- You need to arrange and pay for return shipping using the carrier of your choice. We recommend insurance and tracking.
- Not so hard really. 30 days, don’t send us back used stuff, you pay the return shipping. Do all that and we’ll refund you 100% for the items returned.
Next step is to contact us.
MONEY STUFF
Business Terms and Purchase Orders
For our business customers, we offer Net 30 terms upon prior credit approval. Please complete our terms application (Government agencies, schools & state government - no application needed, just contact us). There is a $600.00 minimum per order/invoice to receive terms (no minimums for our non-terms customers). Zero tolerance for being late. If you are late we will make your account COD only.
Online Payment Methods
Sales tax
If you ship within the state of Maryland, 6% sales tax will be applied.
Love our prices but stuck in a sucky contract?
We hear this every now and then from customers. Many are able to cancel the rag portion of their contract and keep the uniforms. Another idea is to learn the minimum requirement of your contract and reduce your replenishment to that number. Buy the rest of your bulk rags from us and save! If you are getting red rags from them, get blue rags from us. Take advantage of the savings until your contract expires.
Some use their lawyer to get out of a sucky contract, just so they could shop at RagLady.com. They were surprised by how easy it was (this is what lawyers are good at). Document a few issues and bam, goodbye contract. They'll easily recoup their legal costs in reduced rag costs, better rag quality, and improved employee satisfaction. Sometimes you just have to be creative!! We'll be here when you are ready.
Wholesale/Reseller/Distributor Information
Of course we've thought about you. Check out our Pallets for the absolute best pricing. If you don’t want a pallet, you can buy boxes using our tiered pricing. The more you buy, the more you save. You can then repackage the product into packs of rags, if you want, and sell them at a nice markup. While we don’t have suggestions for which products might do best in your area, we do have our products broken down by Industry. That might help you decide.
SHIPPING STUFF
Free Shipping, No Kidding!
It's crazy but yes, we ship your order for free. Shipping doesn't cost you a dime (of course you can't ship anything anywhere for a dime but if you could, we wouldn't charge you for that dime.) Oh wait, we do have some fine print that we'll show you in regular size print.
Fine Print in Regular Sized Print: Our free shipping includes standard delivery. We don’t cover additional carrier surcharges for liftgate services, rural delivery, appointments, etc. These can range from $75-$200. We will contact you about these fees should we see them on your account. We don't ship to Alaska or Hawaii for free. You guys already live in paradise. We also don't ship internationally for free. It's too far away. So there you have it, Free Shipping.
Orders Ship Fast
Most rags are typically in stock and ready to ship. We must receive orders no later than 2:00pm EST (M-F) to ship the same day (same-day shipping isn't guaranteed). Local deliveries will ship within 1-2 days of placed order.
When will I get my order?
Find your shipping location on the map. Then look at the little colored boxes on the right of the map. Those represent the number of business days (weekends are not considered business days) it will take for you to receive your order. We can't guarantee this timeframe but it is normally correct (if there is anything such as normal around here). We ship from Stevensville Maryland.
Call if you want expedited services at 866-724-7787. FYI - Expedited services generally cost an arm and a leg (that's your arm and leg).
How We Ship
The shipping method will depend on the location and weight of your order. We ship via FedEx, UPS, the US Postal Service and use local delivery trucks. Free Shipping within the continental/contiguous USA.
Order Pickups
Yes. You can pick up your orders Monday - Friday 8:30am - 5:00pm. Directions to our warehouse.
Shipping to Hawaii, Alaska, and other non-contiguous* USA States
Yes. We ship to these locations via USPS Priority ONLY. Packages are usually delivered in 3-7 business days.
Additional shipping charges DO apply to your shipping area. Since shipping charges are based on weight and your zip code, the best way to find out additional shipping charges would be to place your order online. Your order AUTOMATICALLY gets placed on hold. We will then email you within 24 hours with the additional shipping charges that apply to your order. We will not ship without your approval.
*Non-contiguous states are Alaska and Hawaii and all off-shore US territories and possessions, which include American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the United States Virgin Islands.
Shipping to PO boxes or Military APO/FPO addresses
Yes. Additional shipping charges MAY apply. Since shipping charges are based on weight and your zip code, the best way to determine the additional shipping charges would be to place your order online. Your order AUTOMATICALLY gets placed on hold. We will then email you within 24 hours with the additional shipping charges that apply to your order. We will need your approval to either ship or cancel your order at NO obligation to you. Orders shipped via USPS Priority usually are delivered in 3-7 business days.
Shipping to Canada?
Yes, we ship to Canada but (there it is) to commercial/business addresses only. No residential addresses.
Our Canada price includes ground shipping via FedEx, broker fees, duty, and GST fees if they apply. We pay all fees upfront so you don't have to worry about it. Super easy and no surprises when delivered.
If you want to order, contact us with the items you want (the item numbers are on the product's website page), your billing/shipping address, and phone. We'll take care of the rest.
Shipping Internationally?
Yes to commercial/business addresses ONLY. (NO residential addresses.) We ship via USPS Priority Mail International ONLY. Packages are usually delivered in 6-10 business days. Contact us with the exact items you want to order (item numbers are on the product's page), your billing/shipping address, and ask for a quote.
* ALERT * International Shipments - Keep this in mind when requesting International Shipping, you are solely accepting the entire risk of delayed shipments, misrouting, and lost packages. We ARE NOT responsible for your package once it leaves the United States. We ship via USPS Priority Mail International. Once your package leaves the United States our hands are tied and so are yours. We are all at the mercy of the Postal Service of each country your package travels through. RagLady WILL NOT be held responsible for lost, damaged, or misrouted packages.
OTHER STUFF
Decorating Services
Sorry, we only sell blank towels. We will drop ship towels directly to your preferred decorator.
Do you want my extra clothing or scraps?
Bottom line, No. We get our rags and towels from trusted sources we have used for a long time. In this way, we provide our customers with consistent quality. Search for "clothing graders sorters" to find someone in your area that might be interested in your items.
Holy Crap, can that price be real?
Despite our best efforts, occasionally items in our catalog may be mispriced. If the correct price of an item sold by us is significantly higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
How much do you charge and what does that cover?
This is an obvious one, so let’s get it out of the way first. When you call around for a cleaning quote, the cleaning company should be able to give you a price quote over the phone based on the size of your home and how often you want the service. Normally this is a flat fee per cleaning, or it might be an hourly rate. Cleaning companies use work hours or “man hours” when they quote jobs. If your house will take four hours to clean and the cleaning company is sending two cleaners, you will get a total of four hours of cleaning, not four hours from each cleaner.
Be sure you understand exactly what the quote covers—the rooms, the tasks, and the level of detail. For example, most quotes include all of the living areas like the bedrooms, bathrooms, kitchen, and family room, but they don’t include sweeping the front porch or the garage. Deep cleanings usually include hand washing baseboards, light switches, and door frames but general maintenance cleanings do not. You should also understand if the cleaning company provides any specialty services like carpet cleaning or window washing and how these services are quoted and paid for.
Are you bonded and insured?
A cleaning company or solo cleaner should carry both liability and worker’s compensation insurance at a minimum. And don’t just take their word for it, ask for proof. Your homeowner’s insurance policy is not a backup; some policies do not cover people working in your home.
If something is broken or if there’s an accident or mishap during the cleaning, you will be covered by your cleaning company’s insurance and worker’s compensation coverage.
Do you provide the cleaning supplies? If so, what types of products do you use? What if I need to use specialty products on my marble counters or hardwood floors to protect my warranty? What if eco/green products are important to me?
A proper cleaning company is going to bring their own cleaning supplies. When the professional cleaners bring their own products, they know exactly how to use them safely and effectively. Be sure you know exactly what they are going to bring and what you are expected to provide, if anything. For example, do they bring their own vacuum, cleaning solutions, and cleaning cloths?
If you have specialty products for cleaning your marble countertops or hardwood floors be sure to mention these and verify that the cleaners will use your products; your product warranties may depend on only using certain products and a professional cleaning company will be happy to use what’s required. This is also a great time to ask about green cleaning solutions; not only are these non-toxic cleaners healthier for their staff to use, but safer for your children and pets.
How many years have you been in business?
Ideally you will work with a cleaning company or individual who has been doing this for several years. Experience has a huge impact on the quality of work that the cleaners provide.
Can you provide 3 references?
Businesses should have no problem providing references from current or former clients. And when you get the list, be sure to call and check them. You can also look for online reviews of their service. Don’t ever hire a professional service that you feel uncomfortable working with. They should have a solid reputation and remain friendly during your calls with them.
How do you screen your staff?
Cleaning companies should provide local and federal background checks at a minimum. If you’re hiring an independent cleaner, you can Google them and ask them to provide their own background check. Professional cleaning companies like Buckets & Bows Maid Service take your security and safety seriously and do rigorous screening of their employees.
What kind of training do your employees receive?
Once your professional cleaning company has hired the right staff, they need to train them to provide high quality, consistent, and efficient cleaning. Ask this question to get an insight into their training mindset. If they try to brush this question off, move on to the next company or cleaner on your list. Training is essential to getting a high quality cleaning in less time.
What kind of quality control do you have in place?
Ask the cleaning company how they check the quality of their work. They might have team leaders on the job who are responsible for checking the work of all of the cleaners before they leave or they might have managers do regular random house inspections. They might contact you and ask you to rate how they did after each visit. It’s important to know how the cleaning company measures its quality and whether they take your satisfaction seriously.
Do you have a satisfaction guarantee?
If so, ask for details about how it works and what it includes. Do you need to complain within a certain time frame in order to meet the guarantee? Whatever the specifics of the guarantee, it’s best to get this in writing, and should be presented in the paperwork the cleaning company gives to you, along with all the other details you discussed.
Do I have to be here when you clean?
Most maid services don’t require you to be at home when they show up to clean. You’ll need to arrange for them to gain entry into your home ahead of time, such as providing a key or an access code. Usually it’s no problem for you to be around while the cleaners are there, provided you don’t get in their way.
How can I contact you to reschedule, provide feedback, or report problems?
What is the easiest way to contact them? Many times cleaning companies are eager for your business but become less friendly and responsive once you’re on their schedule. If this happens to you early on in the relationship, fire them and move on to a better service. You need proactive communication from your cleaning company, such as cleaning reminders and follow-ups by phone or email. This type of open communication lets you quickly address any problems which might crop up, providing you with better service to match your expectations.
Do you have availability on the day that’s best for my schedule?
Finally, if you have a particular day in mind, be sure it’s one that is open on their end as well.
Key Questions to Ask When Ordering Cleaning Cloth
What questions should you ask a cleaning service before hiring them?
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