Key Questions to Ask When Choosing Electric Car Charging Station Installers

• 1. What Qualifications and Certifications Do You Hold?

  It’s essential to inquire about the installer's qualifications and certifications. Look for technicians who are certified by recognized organizations, such as the Electric Vehicle Infrastructure Training Program (EVITP). These certifications ensure that the installer has been trained to follow safety protocols and understand the complexities of electric vehicle (EV) charging systems.

• 2. How Much Experience Do You Have in Installing Charging Stations?

  Experience matters! Ask how many charging stations they have installed and whether they have worked with the specific make and model of the charger you want. An installer with extensive experience will understand the nuances of different EV models and various installation environments.

• 3. Can You Provide References or Case Studies?

  A reputable installer should be able to provide references or case studies from previous projects. Reach out to past clients to gauge their satisfaction with the installation process and the functionality of the charging station post-installation.

• 4. What Types of Charging Stations Do You Install?

  Different EVs may require different types of chargers. Confirm that the installer is familiar with Level 1, Level 2, and DC Fast Charging stations, as well as home versus commercial installations. This will ensure you receive a charger that meets your needs.

• 5. What Is Your Installation Process?

  Understanding the installation process can help you set expectations. Ask about the timeline from start to finish, any necessary permits, and how they handle potential obstacles like electrical upgrades or zoning regulations.

• 6. Are You Insured and Bonded?

  Ensure that the installer is both insured and bonded to protect yourself from potential liabilities. Insurance will cover any damages or accidents occurring during installation, while being bonded protects you financially should the installer fail to meet the terms of the contract.

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• 7. What Is the Total Cost of the Installation?
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  Inquire about the overall cost and any potential additional fees. A detailed quote should break down labor, materials, permits, and specific fees associated with your installation. Beware of low-cost offers that might compromise quality.

• 8. Do You Provide Post-Installation Support?

  Ask if they offer any warranties or post-installation support. A good installer will check back to ensure that everything is working correctly, and provide maintenance support or troubleshooting if any issues arise.

• 9. How Do You Handle Electrical Upgrades if Needed?

  In some cases, existing electrical systems need upgrades to support EV chargers. Ask the installer how they approach these upgrades and whether they have the capability to perform the necessary electrical work.

• 10. What Is Your Company’s Reputation?

  Lastly, do some research on the company’s reputation. Check reviews online and consult websites like the Better Business Bureau (BBB) to determine their credibility. A well-reviewed service often indicates reliability and customer satisfaction.

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